Frequently Asked Questions

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Massage therapy is a treatment that involves the manipulation of soft tissues in the body, including muscles, tendons, and ligaments. It is often used to promote relaxation, relieve stress, and alleviate pain.

The platform fee is required to cover administrative costs, marketing, and the operational services that help connect you with clients effectively. By paying the fee in advance, you ensure that your profile is active and visible on the platform, allowing you to start receiving bookings. The fee also contributes to maintaining a secure, seamless, and professional experience for both therapists and clients.

Rest assured, this upfront payment is a one-time fee that enables you to access our services and support for continuous success on the platform. If you have any questions about the fee or payment process, our support team is happy to assist!

Massage therapy can help reduce stress and anxiety, improve circulation, relieve pain and tension, and promote relaxation and overall well-being.

The frequency of your massage sessions will depend on your individual needs and goals. Some people may benefit from weekly sessions, while others may only need one every few months. Your therapist can help you determine the best schedule for you.

 Joining GlobalMassage.Pro is easy and straightforward. Simply visit our website and navigate to the “How to Start” section. Fill out the registration form with your personal details, professional experience, and certifications. Once submitted, our team will review your application and get in touch with you for further steps, including an interview or verification process. 

There is a one-time registration fee to join GlobalMassage.Pro, which covers the costs of your profile setup, marketing, and administration. The exact amount will be provided during the application process. Rest assured, we offer competitive pricing to ensure accessibility for all qualified professionals. You can checkout the "Plans" that suits you.

As a service provider with GlobalMassage.Pro, you will receive a generous commission for each session booked through our platform. The standard commission ranges from 70% to 90%, depending on your level of experience and the type of service provided. Exact details will be discussed during your onboarding process. 

GlobalMassage.Pro is an outcall massage service, which means you will meet clients at their preferred location, such as their home, hotel, flat or appartment. We ensure that all bookings are verified for safety and provide clear instructions for each appointment. Always communicate through our platform to ensure a secure and seamless experience. 

GlobalMassage.Pro takes client safety and professionalism very seriously. We thoroughly verify all clients before confirming appointments to minimize any potential risks. Additionally, we recommend following safety guidelines provided during your onboarding process, such as maintaining clear communication through the platform and informing our team if any concerns arise. In case of any issues, our support team is available 24/7 to assist you. 

 You will receive your payment promptly after completing each session. Payments are typically processed within 24 to 48 hours and transferred directly to your registered bank account or preferred payment method. For clarity, a detailed record of your earnings and payment schedule is available in your provider dashboard. 

To maintain your active status on GlobalMassage.Pro, you are required to uphold a minimum 4-star rating on your profile. This rating reflects client satisfaction and helps ensure a high standard of service across the platform. Regular positive feedback from clients will help you maintain or even exceed this benchmark.

If your star rating drops below 4 stars, you may face temporary deactivation while we work with you to address any issues. Our team will provide feedback and support to help you improve your services. Continuous failure to meet the minimum rating requirement could result in permanent removal from the platform. We encourage all providers to focus on delivering exceptional service to avoid such situations. 

No, we respect your privacy and handle your personal information with the utmost confidentiality. Only the essential professional details, such as your first name, profile photo (optional), and services offered, will be displayed on the platform to help clients book your services. Sensitive information like your full name, contact details, and address will never be shared publicly or with clients without your explicit consent.

If you have additional privacy concerns, our support team is available to address them and ensure your comfort and security.

Once a client books a session with you, their relevant details, such as their name, location, and preferred time, will be shared through your provider dashboard or via a notification on your registered email or phone. We ensure that all client information is verified for your safety and convenience. 

Yes, you are welcome to use your own vehicle for outcall appointments. We encourage our therapists to have reliable transportation, whether personal or otherwise, to ensure timely arrivals at clients’ locations. Just make sure that your vehicle is well-maintained and ready for travel to offer a seamless and professional experience. 

After a client schedules an appointment, you will receive an instant booking confirmation through the platform. This confirmation will include all the necessary details, such as the client's address, service requested, and any specific instructions. Notifications will be sent to your registered email or phone, and you can also view the appointment status on your provider dashboard.

For any issues or clarifications regarding a booking, our support team is always available to assist.

1. Provide Excellent Customer Service
   
   • Be friendly, professional, and attentive to your clients' needs.
   • Listen carefully to their preferences and tailor your services accordingly.
   • Ensure clear and polite communication before, during, and after the session.

1. Be Punctual and Reliable
   
   • Always arrive on time for your appointments.
   • Notify clients promptly if there are any delays or changes to the schedule.
   • Keep your commitments and avoid cancellations whenever possible.

1. Maintain High Standards of Cleanliness and Hygiene
   
   • Ensure your tools, equipment, and attire are clean and presentable.
   • Follow proper sanitation protocols to ensure the safety and comfort of your clients.

1. Focus on Professionalism
   
   • Uphold a professional demeanor in all interactions.
   • Respect client boundaries and avoid discussing personal or unrelated topics.
   • Ensure a serene and calming atmosphere during the session.

1. Go the Extra Mile
   
   • Offer small touches like aromatherapy, soothing music, or warm towels to enhance the experience.
   • Check in with clients during the session to ensure they are comfortable.
   • Follow up with a thank-you message after the session, encouraging them to leave a review.

1. Respond Positively to Feedback
   
   • Be open to constructive criticism and use it to improve your services.
   • Address any client concerns promptly and professionally.

1. Keep Skills Updated
   
   • Stay informed about the latest massage techniques and wellness trends.
   • Consider taking refresher courses or attending workshops to enhance your expertise.

1. Be Consistent
   
   • Ensure that every client receives the same high-quality service.
   • Consistency builds trust and encourages repeat bookings and positive reviews.

By following these practices, you can not only maintain a good rating but also build a loyal client base and a stellar reputation on the platform.